COVID-19 Update


COVID-19 Update

We are open for business as usual


We understand it is a very difficult time for many people across the UK, especially those on regular medication. We want you to know that we are still operating a normal pharmacy service. Please ensure you stay safe and follow the government guidelines to help control the virus.

For updated government advice regarding Coronavirus, we advise that you stay up to date via:

We are also here to answer any questions you may have and to provide advice and support for you and your family.

If you suspect you or someone in your home has symptoms of the virus and you would like advice, please contact us on 02038794043.

If your symptoms are severe, have worsened or you feel that you require further medical attention, please call the emergency line 111 immediately. For a medical emergency dial 999.


Important delivery service update:


Our deliveries are taking 5-7 working days.

Royal mail have been experiencing delays with their service. Please allow additional time for your parcel to get to you. We are sorry for any inconvenience caused. We are working hard to deliver all orders as quickly as possible but if your order is delayed, we will let you know. Please contact us if this will affect you taking your medication.


What is COVID-19?


COVID-19 is an infectious disease caused by a newly discovered coronavirus (SARS-CoV-2) that can trigger what doctors call a respiratory tract infection. SARS-CoV-2 is one of seven types of coronavirus and infections range from mild to severe. The other coronaviruses cause most of the colds that affect us during the year but are not a serious threat for otherwise healthy people.

You can read more about it here:
You can read about vaccination here:


What are the common symptoms?


A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
–  A loss or change to your sense of smell or taste – this means you have noticed you cannot smell or taste anything, or things smell or taste different to normal.


Testing for the virus


If you have any of these symptoms get a test to check if you have coronavirus as soon as possible. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test. Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Find more information on coronavirus testing here:


How can I protect myself, others and help to stop the spread?

– Stay at home – only go out if it is essential.
– Only meet other people for a permitted reason
– Wear a face covering in enclosed spaces unless you have a valid reason not to. This includes shops, public transport and when using health services.
– Let fresh air into your home by opening windows, doors, and air vents as much as possible.
– Work from home if you can.
– Wash your hands with soap and water often and as soon as you get home – do this for at least 20 seconds. Use hand sanitiser gel if soap and water is not available.
– Keep your distance from people not in your household – try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble).
– Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. Wash your hands with soap and water or use hand sanitiser gel if not available.
– Put used tissues in the bin immediately and wash your hands afterwards.
– Clean and disinfect regularly touched objects and surfaces to reduce the risk of passing the infection on to other people.


Remember – you can spread the virus even if you have no symptoms.
For coronavirus updates see

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