Frequently Asked Questions


Frequently Asked Questions


Free prescription collection and delivery service


We offer a free prescription collection service from various surgeries. Please ask for details. As we are a distance selling pharmacy, all prescriptions are delivered to our customers. We offer FREE delivery on NHS prescriptions.


Dispensing prescriptions


We dispense NHS prescriptions (paper and electronic) and will give advice on how mostly benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to dispense all prescriptions promptly.


Repeat Dispensing


We also dispense NHS repeat dispensing prescriptions. This means you can obtain your regular medicines directly from the us. We can keep your batch prescriptions safe for you at the pharmacy or you can hold on to them as long as we have the authorising prescription.


Private Prescriptions


We can process your private prescriptions reasonably priced and have them delivered to you efficiently.


Health advice and self-care


Our Pharmacists and trained assistants are available to provide advice on all medicines and minor ailments. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.


New Medicine Service


When you are prescribed a medicine to treat a long-term condition for the first time, the Pharmacist will support you to use the medicine safely and to best effect.
Our Pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines. Our Pharmacist will give you details and offer this free NHS service, if this is available to you.


Online medicines sales


We have a variety of medicinal products for various conditions available to purchase on our website including vitamins and supplements. This also includes pharmacy only medicines which can be purchased only from a pharmacy under the supervision and review of a Pharmacist.


Emergency supplies


We may be able to help in a genuine emergency when you are unable to contact your doctor and need your prescription medicine. This may incur a charge.


Discharge Medicines Service


If you are discharged from the hospital with new medication or changes, the Pharmacist will support you to ensure you use your medicines safely and to achieve the best outcome.
The Pharmacy will receive a digital referral from the hospital. This referral will contain information on your new medication and any changes, which we will review against your old medication. We will carry out a consultation with you or your carer to ensure you understand your medication regime and discuss any concerns.


Unwanted Medicine Returns

You are encouraged to return unwanted medicines to us to dispose of them safely, provided that you fill in the online returns form on the website or if you prefer you can take them to your local chemist.


Comments, suggestions, complaints, and compliments


Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy and any suggestions of ways in which we can improve our services to you.

If you have any questions, comments, suggestions, complaints, or compliments please speak to a member of staff or send an email to .
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information about this.


Out of our business hours


When the pharmacy is closed, if you urgently need medical help or advice, but it is, not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at

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